Delza Happiness Guarantee: Returns & Refunds

At Delza, your satisfaction is our top priority. We understand that sometimes things don't go exactly as planned, and we're here to make our returns and refunds process as smooth and straightforward as possible. Please review the following guidelines to understand our policy.

Not Quite Right? Let Us Know!

If your recent purchase from Delza didn’t quite hit the mark or meet your expectations, please don't hesitate to get in touch with our dedicated support team at [email protected]. To help us quickly understand and resolve your concern, please include a photograph of the item you received along with a brief description of what went wrong. Your feedback is invaluable in helping us improve our products and services for everyone.

Please remember, we have a 14-day window from the date your order arrives for return requests. If it has been more than 14 days since you received your item, we may not be able to process your request.

Arrived Damaged or Defective? We'll Make It Right.

In the unfortunate event that your order arrives with a manufacturing defect or damage that occurred during shipping, please contact us immediately. We take full responsibility for ensuring your order arrives in perfect condition.

To expedite the process, kindly provide us with photographs clearly showing the defect or damage. Clear images on a flat surface, highlighting any issues, are extremely helpful. Once we’ve reviewed the photos and confirmed the issue, we’ll arrange for a replacement to be sent out to you, typically without requiring you to return the damaged item. These images also assist us in improving our quality control processes.

Please note, our guarantee covers manufacturing flaws but does not extend to issues arising from:

  • Accidental damage
  • Misuse or improper care
  • Normal wear and tear
  • Fading due to sun exposure
  • Alterations made after purchase

This policy is also subject to the same 14-day timeframe from the delivery date.

Order Not Delivered? Let's Investigate.

If your order hasn't arrived within the estimated delivery timeframe, you have the option to request a refund or a replacement. Please contact our customer support team with your order details, and we will prioritize your case to find a swift resolution.

Important points to note:

  • Claims for non-delivery must be made within 60 days (2 months) from the order placement date. Beyond this period, tracking information may no longer be available, which can limit our ability to assist.
  • Refunds, once processed, generally take between 5 to 10 business days to appear in your account, depending on your bank's processing times.

Understanding Refund Processing Times

Refunds will always be issued back to your original payment method. After we process your refund, please allow for the following processing times by your financial institution:

  • Credit Card: Up to 10 business days
  • PayPal: 3 to 5 business days

If you haven’t received your refund within these timeframes, please contact your bank or card provider for further information.

We value your business and are dedicated to resolving any issues quickly and efficiently. For any further questions or assistance, please email us at [email protected]. Thank you for your understanding and we look forward to serving you better.