Get In Touch With Delza Support
We are dedicated to ensuring your experience with Delza is exceptional. If you have any questions, require assistance, or simply want to learn more about our pet products, our customer support team is ready to help. We value your inquiries and strive to provide timely and helpful responses.
How Can We Assist You?
For prompt assistance, you can reach out to us via email at [email protected]. Our team monitors this inbox closely and will get back to you as quickly as possible. Alternatively, please feel free to use the contact form provided below to send us a detailed message. We aim to address all inquiries within two business days, although response times may be slightly longer during peak periods.
Operating Hours for Customer Support
- Monday to Friday: 8:00 AM – 5:00 PM (Local Time)
- Response Time: Typically within 1-2 business days. Please allow up to 2-3 business days during busier times.
Frequently Asked Questions
Order Processing and Shipping Duration
Orders are generally processed and prepared for dispatch within 5-7 business days. Once your order has been shipped, you will receive an email notification containing comprehensive tracking information, allowing you to monitor your delivery progress.
Accessing Your Shipment Tracking Details
- Online Tracking Portal: Navigate to our Shipment Tracking section on our website and input your order details to view real-time updates.
- Shipping Confirmation Email: Refer to your shipping confirmation email for a direct link to track your package.
Understanding Tracking Status Updates
Please note that tracking information can take up to 7 business days to synchronize across systems. Occasional delays during transit, customs processing, or within the destination country may occur. If your tracking status remains unchanged for more than 10 business days, please do not hesitate to contact our support team for assistance.
Modifying Order Details Post-Placement
For a limited period of 2 hours after order placement, modifications to your shipping address or product selections are generally permissible. Beyond 6 hours, order processing commences, and changes may no longer be feasible. Please contact us immediately if you require any adjustments within the initial 2-hour window.
Order Cancellation Procedure
You have a 2-hour window from the time of order confirmation to request a cancellation. Please utilize the cancellation link provided in your order confirmation email. Cancellation requests submitted after 6 hours are not guaranteed, as the order processing may be underway.