Service Terms

Accessing Our Digital Storefront

By agreeing to these Website Usage Terms, you affirm that you have reached the age of legal competence in your respective region. Alternatively, if you are under the age of legal competence, you confirm that you have obtained explicit consent from your legal guardian to utilize this website.

• You are strictly prohibited from using our products for any activities that are considered unlawful or that contravene any laws in your jurisdiction, which include, but are not limited to, copyright regulations and pet product safety standards.
• The transmission of any malicious software, such as computer viruses, worms, or malware, onto our platform is explicitly forbidden.
• Any breach or violation of these Website Usage Terms will result in the immediate cessation of your access to our services.

General Usage Provisions

We maintain the prerogative to deny service to any individual at any point, for any justifiable reason.

• You understand and agree that certain details, excluding credit card information, may be transferred across multiple networks without encryption. It is important to note that credit card data is always encrypted during transmission for your security.
• You consent not to replicate, reproduce, copy, sell, resell, or exploit any part of our services, including website content and product listings, without obtaining explicit written authorization from us.
• The section headings used in this agreement are intended solely for ease of navigation and do not impact the interpretation or meaning of these Website Usage Terms.

Information Precision on Our Platform

We endeavor to provide accurate and timely information on our site; however, we do not warrant that all information presented is completely accurate, exhaustive, or current. The content provided on our website is intended for general informational purposes and should not be considered the definitive basis for making critical decisions. Any reliance you place on the material provided on this site is strictly at your own discretion and risk.

We reserve the right to modify the content of this website at any given time without prior notification. While we may update site content periodically, we are not under any obligation to routinely refresh or amend any specific information. You acknowledge and agree that it is your personal responsibility to stay informed of any changes or updates that may be posted on our website.

Service and Pricing Adjustments

The prices for our products are subject to change without any advance notice. We retain the right to modify, temporarily halt, or permanently terminate our services, or any aspect thereof, at any time and without prior communication. We shall not be held accountable for any price modifications, service alterations, or suspensions.

Pet Product Availability and Descriptions

Certain pet products or services may be exclusively available online through our website and may be offered in limited quantities. Please be aware that these items are subject to our Return and Refund Guidelines regarding returns or exchanges.

We have made considerable efforts to accurately represent the colors and images of our pet products. However, we cannot guarantee that your computer monitor's display will perfectly replicate the actual colors. We also reserve the right to limit the sale of our products based on geographic location, jurisdictional constraints, or on a case-by-case basis.

Purchase Transactions and Account Details

We hold the authority to refuse or place limitations on any order you place with us. These restrictions may apply to orders placed under the same customer account, using the same credit card, or sharing the same shipping address. In the event that we modify or cancel an order, we will attempt to inform you by contacting the email address or phone number you provided at the time of purchase.

As a customer, you agree to provide current, complete, and accurate purchase and account information for all transactions made on our website. It is your responsibility to promptly update your account and payment details, including email address, credit card numbers, and expiration dates, to ensure seamless transaction processing and communication.

For detailed information concerning returns, exchanges, and refunds, please refer to our dedicated Return & Refund Guidelines.

External Resources and Services

We may offer you access to third-party tools and resources over which we do not have any monitoring or control. You acknowledge and agree that your use of such tools is entirely at your own risk and discretion. We assume no liability whatsoever arising from or related to your utilization of optional third-party services.

Any new features or functionalities introduced through our website will also be subject to these Website Usage Terms.

Links to External Websites

Certain content, products, and services accessible via our website may include hyperlinks to external websites managed by third parties. It is important to note that we do not endorse and are not responsible for evaluating or guaranteeing the content, accuracy, opinions, or privacy practices of such third-party providers.

Any issues, concerns, or inquiries regarding third-party products or services should be directly addressed to the respective third-party provider.

Customer Feedback and Contributions

If, at our request or voluntarily, you send us specific submissions (e.g., contest entries) or creative ideas, suggestions, proposals, plans, or other materials, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We reserve the right, but not the obligation, to monitor, edit, or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Website Usage Terms.

Handling of Personal Details

The personal information you submit through our website is governed by our Privacy Policy. Please take the time to review our Privacy Policy to understand how we collect, use, and protect your personal data.

Errors and Inaccuracies

From time to time, there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice (including after you have submitted your order).

Restricted Activities

When using our site, you are explicitly prohibited from engaging in the following activities:

• Using the site for any unlawful purpose.
• Soliciting others to perform or participate in unlawful acts.
• Violating any international, federal, provincial or state regulations, rules, laws, or local ordinances.
• Infringing upon or violating our intellectual property rights or the intellectual property rights of others.
• Engaging in spamming, phishing, pharming, pretexting, spidering, crawling, or scraping.
• Interfering with or circumventing the security features of the website.

We reserve the right to terminate your use of the services for violating any of these prohibited uses.

Service Disclaimers and Liability Limits

We do not warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title, and non-infringement.

In no case shall Delza, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

Agreement to Indemnify

You agree to indemnify, defend and hold harmless Delza and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Website Usage Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Severability Clause

In the event that any provision of these Website Usage Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Website Usage Terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination of Agreement

These Website Usage Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Website Usage Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Comprehensive Agreement

The failure of us to exercise or enforce any right or provision of these Website Usage Terms shall not constitute a waiver of such right or provision. These Website Usage Terms and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Website Usage Terms).

Legal Jurisdiction

These Website Usage Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of applicable jurisdiction.

Updates to These Terms

You can review the most current version of the Website Usage Terms at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Website Usage Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.